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customer complaints

Here’s 3 Ways You Can Turn Customer Complaints into Your Next Great Product 1024 463 Specright Specright

Businesses spend lots of money to understand their customers. From focus groups to feedback surveys and reviews, product development teams usually focus on what customers want.  But when it comes to complaints, customers typically find themselves in a blackhole of customer service representatives. A study by Harvard Business Review found that customers who have a…

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