At Specright, our mission is to give customers time back to make amazing things. This means less time chasing specifications and more time taking action on them. It also means not worrying about support tasks such as password resets or adding new users.
Today, we’re excited to announce the launch of 24 hours a day, 5 days a week customer support, so we can quickly help customers and their suppliers resolve issues, perform routine administrative tasks, and answer questions during business-critical hours around the world.
I spoke with Adam Armstrong, Director of Product and Customer Success, and Richard Beckett, a Specright user at Oriflame Cosmetics, about the launch of 24/5 support and what it means for Specright users. According to Armstrong, the addition of 24/5 support was a natural next step for the customer success team.
“As we began to serve customers across time zones and around the world, we wanted to create a way for customers to get support the exact moment they had a question or need,” Armstrong said. “This also aligns with our belief that the speed of information is critical for businesses in this day and age, so we wanted customer support to reflect and enable that,” Armstrong added.
Richard Beckett, Packaging Project Manager at Oriflame Cosmetics, talked about how the support hours would also help the company’s suppliers and free up even more of his team’s time. “Our New Product Development teams are using Specright for all packaging specifications used in our cosmetics and wellness products, around 2,000 products per year,” Beckett explained. “The new support hours will take the burden away from us as the customer in terms of being the conduit for communication to Specright for our suppliers,” Beckett said. “This will free up valuable resources to develop our usage of the platform and other value adding activities.
”The support team will be able to perform troubleshooting, assist with administrative tasks such as adding users, modifying access, assisting with password resets, and answering basic training questions.
To reach customer support, users can call the following toll-free number: (800) 983-4572, email firstname.lastname@example.org or live chat the team at specright.com.