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Specright Launches 24/5 Customer Support

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May 30, 2019
5.30.19
Thursday
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At Specright, our mission is to give customers time back to make amazing things. This means less time chasing specifications and more time taking action on them. It also means not worrying about support tasks such as password resets or adding new users.

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Bringing together leaders in industry and technology to drive innovation.
Matthew Wright
Founder & CEO
About Matthew
Matthew Wright is the founder & CEO of Specright, the first cloud-based platform for Specification Management. Specright has been recognized as a Gartner Cool Vendor, received the Salesforce Innovation Award and was named one of the Top Places to Work by the OC Register and Built in LA. Wright is also a published author and his book, “The Evolution of Products and Packaging,”was named to the Amazon Hot New Release List for Industrial Relations Business and has a five star rating.

Prior to founding Specright, Wright spent more than 25 years in the packaging industry, holding leadership positions at International Paper, Temple Inland, and rightPAQ — a packaging company he co-founded. He has also been involved in leading multiple M&A deals in the packaging industry and sits on the Packaging Advisory Board at Cal-Poly San Luis Obispo.
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Specright Launches 24/5 Customer Support

At Specright, our mission is to give customers time back to make amazing things. This means less time chasing specifications and more time taking action on them. It also means not worrying about support tasks such as password resets or adding new users.

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Blog

Specright Launches 24/5 Customer Support

At Specright, our mission is to give customers time back to make amazing things. This means less time chasing specifications and more time taking action on them. It also means not worrying about support tasks such as password resets or adding new users.

Posted on 
May 30, 2019
5.30.2019
Thursday
Laura Foti
SVP, Marketing & Investor Relations, Specright
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At Specright, our mission is to give customers time back to make amazing things. This means less time chasing specifications and more time taking action on them. It also means not worrying about support tasks such as password resets or adding new users.

[vc_row][vc_column][vc_column_text]At Specright, our mission is to give customers time back to make amazing things. This means less time chasing specifications and more time taking action on them. It also means not worrying about support tasks such as password resets or adding new users.Today, we’re excited to announce the launch of 24 hours a day, 5 days a week customer support, so we can quickly help customers and their suppliers resolve issues, perform routine administrative tasks, and answer questions during business-critical hours around the world. [caption id="attachment_24092" align="alignright" width="150"]

Adam Armstrong, Director of Product & Customer Success[/caption]I spoke with Adam Armstrong, Director of Product and Customer Success, and Richard Beckett, a Specright user at Oriflame Cosmetics, about the launch of 24/5 support and what it means for Specright users. According to Armstrong, the addition of 24/5 support was a natural next step for the customer success team.“As we began to serve customers across time zones and around the world, we wanted to create a way for customers to get support the exact moment they had a question or need,” Armstrong said. “This also aligns with our belief that the speed of information is critical for businesses in this day and age, so we wanted customer support to reflect and enable that,” Armstrong added.Richard Beckett, Packaging Project Manager at Oriflame Cosmetics, talked about how the support hours would also help the company’s suppliers and free up even more of his team’s time. “Our New Product Development teams are using Specright for all packaging specifications used in our cosmetics and wellness products, around 2,000 products per year,” Beckett explained. “The new support hours will take the burden away from us as the customer in terms of being the conduit for communication to Specright for our suppliers,” Beckett said. “This will free up valuable resources to develop our usage of the platform and other value adding activities.”The support team will be able to perform troubleshooting, assist with administrative tasks such as adding users, modifying access, assisting with password resets, and answering basic training questions. To reach customer support, users can call the following toll-free number: (800) 983-4572, email support@specright.com or live chat the team at specright.com.[/vc_column_text][/vc_column][/vc_row]

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About 
Laura Foti

Laura currently leads marketing and investor relations at Specright. Prior to Specright, she led advertising and analytics at GE Digital, GE’s Industrial Internet software business. Before that, she was a consultant at Deloitte Digital working in enterprise digital transformation, where she helped clients design and deploy eCommerce experiences, develop revenue-driving mobile apps, and reimagine their global digital marketing strategy. Laura was named to the Forbes 30 Under 30 list for marketing and advertising and Brand Innovators 40 Under 40 and 100 Women to Watch lists. She graduated from the S.I. Newhouse School of Public Communications at Syracuse University. She resides in Newport Beach, CA.

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